User represents and warrants that, in case User is an individual, such User is at least 18 years old, or, in case User is an entity, User is a corporation, limited liability company, partnership, or other legal entity duly formed and in good standing where required to do business, such entity has all legal authority and power to accept these Terms. User agrees and undertakes to provide complete, accurate and latest information to Server9ja in connection with all registration or renewal processes and further agrees to update all such information from time to time as necessary to maintain complete, accurate and latest information. Although Users of paid services offered through Server9ja must be at least 18 years of age, a parent or legal guardian of a minor may obtain an account on the minor's behalf, and by doing so, consents to such minor's use of the Services. Subscribing parents and legal guardians assume full responsibility and liability associated with a minor's use of any of the Services.
Server9ja reserves the right, in its sole discretion, to change, modify, add or remove all or any part of these Terms at any time with or without prior notice. Users may view the most current version of these Terms at https://www.server9ja.com.ng
User's use of the Services after changes, modifications, additions or deletions to these Terms posted on the Server9ja website will constitute User's acceptance of any such changes, additions, modifications or deletions.
Term of Service. The term of User's subscription to the Services commences upon User's acceptance of these Terms and terminates as set forth in this agreement.
Payment User agrees to pay all fees for purchasing and renewing Server9ja Services. Server9ja may be made available for free by many partners in which case the user does not need to pay Server9ja for the use of Server9ja.
Authority In the event User is a corporation, limited liability company, partnership, joint venture, other business entity or group of individuals, the person registering for purchasing or renewing Server9ja Services on behalf of such entity, User shall submit a Certificate issued by such entity User to the effect that he/she has the authority to bind the corporation, LLC, partners, joint venture or other individuals in this manner and in connection with User's acceptance of all other Terms set forth herein.
Service(s) must be cancelled before a refund can be issued.
Only first-time accounts are eligible for a refund.
For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
Server9ja does not offer refunds for cancellations that occur after thirty (30) days.
You will not be entitled to a refund if your domain name has been flagged as suspicious, is considered to be registered for improper use, or is registered in breach of our Terms of Service.
You will not be entitled to a refund if your service is suspended or terminated as a result of a breach of our Terms of Service.
All eligible refunds will be credited to your client account with Server9ja, unless you specifically request for a cash refund. Money refunded into your client account can be used at anytime to pay for other products and services. You can view your credit balance by logging into your client account and going to the "Available credit" section on your client area dashboard.
If you have requested for a cash refund, Server9ja will only give such refund where the account details you have provided for the refund are an exact match with that from which we received your payment. In event of any discrepancy in the account details, eligible refund will only be made into your client account.
Requests for cash refunds will be processed and completed within a minimum of 3 days and maximum of 7 days from the date of request. All cash refund requests are subject to an administrative fee which will be deducted from the amount to be refunded to you. In the event that the amount to be refunded is less than the administrative fee i.e bank charges, you will only be entitled to a refund into your client account.
All refund will be made via online transfers and Server9ja is not responsible for any additional charges.
On no account will the same product or service be entitled to a refund more than once.
Annual shared hosting and reseller hosting purchases must be cancelled within 30 days of purchase to be eligible for a full refund.
Cancellation requests for monthly, quarterly, and semi-annual web hosting plans must be made within 72 hours of purchase to be eligible for a refund.
The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
To Cancel your Hosting Follow this steps:
* Login to your client area and click on the Services->My Services
* Click on the View Details button beside the service you would like to cancel
* Click on Management Actions tab and then click on Request Cancellation link
* You will receive an automatic reply confirming we have your request.
* Wait for a separate cancellation-confirmation email(up to 48 hours later).
* Reply back to the cancellation-confirmation email and ask for your refund.
* You must get written confirmation from Smartweb with the amount of your refund and requesting your account details.
* Please allow up to 3 working days for your account to be refunded.
Term of Service. The term of User's subscription to the Services commences upon User's acceptance of these Terms and terminates as set forth in this agreement.
Payment User agrees to pay all fees for purchasing and renewing Server9ja Services.
Authority In the event User is a corporation, limited liability company, partnership, joint venture, other business entity or group of individuals, the person registering for purchasing or renewing Server9ja Services on behalf of such entity, User shall submit a Certificate issued by such entity User to the effect that he/she has the authority to bind the corporation, LLC, partners, joint venture or other individuals in this manner and in connection with User's acceptance of all other Terms set forth herein.
Please take a note that Server9ja services are non-tangible and irrevocable digital goods.
Term of Service. The term of User's subscription to the Services commences upon User's acceptance of these Terms and terminates as set forth in this agreement.
Payment User agrees to pay all fees for purchasing and renewing Server9ja Services. Server9ja may be made available for free by many partners in which case the user does not need to pay Server9ja for the use of Server9ja services
Authority In the event User is a corporation, limited liability company, partnership, joint venture, other business entity or group of individuals, the person registering for purchasing or renewing ClosterV2 Services on behalf of such entity, User shall submit a Certificate issued by such entity User to the effect that he/she has the authority to bind the corporation, LLC, partners, joint venture or other individuals in this manner and in connection with User's acceptance of all other Terms set forth herein.
Please take a note that ClosterV2 themes are non-tangible and irrevocable digital goods. Themes that are purchased once are not refundable in any case. You can see the demo of the theme before purchasing the services to ensure that the purchased theme fits your needs.